ITOC Technical Manager - ref: 7807CC - Exceed Hr

Exceed Hr | Bellville, Western Cape

Description : ITOC Technical Manager - ref: 7807CC. Company : Exceed Hr. Location : Bellville, Western Cape

Reference: 7807 CC
Consultant: Charne Coetzee

Job Description:

  • Oversee day-to-day technical Operations within the ITOC
  • Manages the hiring of, staffing, and maintenance of a diverse and effective workforce.
  • Responsible for technical career development/planning, technical performance, mentoring and coaching the of team members.
  • Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
  • Oversees the monitoring and tuning of the system to achieve optimum performance levels in standalone and multi-tiered environments.
  • Provides oversight to the system administration team which conducts system analysis, configuration management, and develops improvements for system software performance, and pay discussions of team members.
  • Provide technical training and support across multiple technologies and tooling platforms.
  • Ensures that the team performs incident triage, problem determination, and root cause analysis in accordance with Service Level Agreements.
  • Monitors performance of operational processes including incident management, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements.
  • Responsible for informing Management, partners and peers about performance and service availability
  • Primarily deals with partners, customers, vendors, engineers and the internal technical teams
  • Coordinates the duty shift schedule and effective capacity planning for the ITOC

Qualifications:

  • Grade 12 (National Senior Certificate)
  • Minimum of 7 years’ experience in a 24*7 Operations Center environment
  • Minimum of 2 years Team management experience
  • Minimum of 5 years Technical Lead experience
  • Extensive experience in Monitoring and Event Management Toolsets
  • ITIL Foundation
  • Understanding of Tooling and
  • VCP – VMware Certified and/or CCNP+ or similar IT related qualification
  • Experience in Administration and deployment of IT Infrastructure and technologies such as Microsoft Server, Azure, O365, VMWare, Veeam, SCCM, Networking and Security Infrastructure.
  • Advanced Microsoft Suite experience – Excel, Word, MS Teams, PowerPoint etc.

Job Types: Full-time, Permanent